Refund policy
We have a 30-day return policy, on defective or damaged items only which means you have 30 days after receiving your item to request a return.
We DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Only submit a RMA request if you meet one of the following criteria:
All returns and exchanges must be authorized through our RMA process. Orders shipped back to us without this will be returned to sender. If you wish to return or exchange unopened products, you can do so for up to 14 days (from delivery) for a full refund or exchange. After 14 days, you will receive store credit. After 30 days, the products are nonrefundable. NABulous is not responsible for any shipping fees.
Defective Item
If you believe you have received damaged or incorrect merchandise, you must submit a RMA request from Contact Us widget on the website within 7 days of the delivery received date and provide a photo of the defective item and the packing slip.
- Manufacture defects
- Missing items from your order
- RMA request will be rejected if you do not meet the criteria above mentioned.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nabulous.co. Please note that returns will need to be sent to the following address: 8891 W Flamingo Rd suite 101 Las Vegas Nevada 89147
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@nabulous.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nabulous.co.